07 Sep 5 Questions to Ask A Platform Lift Company
When you decide to invest in a platform lift, it’s crucial that you choose the right model for your needs and a reliable, professional installer who offers excellent service before, during and after installation.
Here are five questions to ask a platform lift company to ensure you get a lift that’s right for you. When you buy a platform lift, you are entering into a long-term relationship with the supplier because your lift will require maintenance at least once a year.
- Are their platform lifts compliant with the law?
All elevator and lift installers need to comply with regulations laid out in the National Construction code. Do they have the technical expertise to ensure that the installation complies with the latest national safety and quality regulations and standards? Don’t be afraid to ask for proof of certifications and accreditations.
- What safety features are there?
Find out which safety features the platform lift company can fit on their platform lifts. You need to ask if the models you like are ideal for wheelchair access or are there button options for the visually impaired? Are balance bars and safety gates available? Battery back-up is also essential to prevent passengers from getting stuck in between floors during a power cut. An emergency phone or call button is also an important safety feature.
- What does installation involve?
It’s crucial to ask how long you’ll have to wait between placing your order and installation. A professional platform lift company will come to the installation site to assess it and ensure there’s enough space. You’ll also need to know how long installation will take, as well as what renovations are necessary so that you can be prepared.
- What is the quality of the lift? Can it be used indoors and outdoors?
Platform lifts come in indoor and outdoor models, so it’s essential that you choose the right one for your needs. If it’s to be installed outdoors, you’ll need to ensure that it’s solid and waterproof to protect passengers. Other questions to ask include: is access made from the front or side? Is it a low-rise or high-rise lift? What is the expected lifespan of the platform and other parts? It’s essential to find out if the lift has a warranty.
- What assistance is provided after the lift is installed?
Buying and installing a platform lift is just the beginning. Ask about after-sales service such as who to call if the lift breaks down. A reputable platform lift company will have a 24/7 emergency number – is this available?