Questions to Ask A Platform Lift Company

EasyStep Commercial Platform Lift - DJI Store 8

Ensuring a Safe and Reliable Investment

Investing in a platform lift is a significant decision that requires careful consideration and thorough research. As you embark on this journey to enhance accessibility in your commercial premise, it’s essential to choose the right platform lift model and a reliable, professional platform lift company. After all, this investment establishes a long-term relationship with the supplier, as your lift will require regular maintenance.

We will explore five crucial questions to ask a platform lift company to ensure you get a platform lift that’s tailored to your needs, complies with safety regulations, and guarantees top-notch service from installation to after-sales support.


1. Are the platform lifts compliant with the law?

To start, ensure that the platform lift company complies with regulations outlined in the Australian Standards, AS1735. Request proof of certifications for your peace of mind.


2. What are the safety features?

When it comes to platform lifts, safety is of utmost importance. Inquire about the range of safety features offered for the platform lifts to guarantee a secure and worry-free experience for passengers. Consider the following safety aspects when choosing your platform lift:

a. Wheelchair Access: Check if the platform lift models cater to wheelchair access, providing smooth and convenient transit for individuals with mobility challenges.

b. Visual Impairment Options: Ensure that the platform lifts offer braille buttons suitable for visually impaired individuals, allowing easy navigation and interaction.

c. Battery Backup: Inquire about the inclusion of battery backup systems to prevent passengers from being stranded between floors during power outages, ensuring continuous operation and safety.

d. Emergency Phone or Call Button: Confirm if the platform lifts are equipped with emergency phone or call buttons to enable passengers to seek assistance promptly in case of emergencies.


3. What does installation involve?

Understand the installation process to prepare for your platform lift’s arrival. How long will you need to wait between placing your order and installation? Inquire about the expected duration of the installation process and any necessary renovations required to accommodate the lift.

a. Installation Timeline: Understand the estimated waiting period between placing your order and the actual installation date. Easy Living Platform Lifts has a variety of platform lift models in stock.

b. Are renovations required?: Are any necessary renovations required to accommodate the lift? Platform lifts offered by Easy Living Platform Lifts are freestanding in design. The unique design securely attaches the platform to the pit and upper landing, resulting in minimal builders’ works during installation. Additionally, the compact design guarantees a minimal footprint, optimising space utilisation within your building.

c. Power Requirement: Ask about the power requirement for the platform lift. Easy Living Platform Lifts offer single-phase power operation, utilising the same power as a small electrical appliance. This energy-efficient feature not only contributes to cost savings but also aligns with sustainable practices.


4. What is the quality of the lift? Can it be used indoors and outdoors?

When exploring the range of platform lift options, carefully consider whether your requirements call for an indoor or outdoor model. If you are considering an outdoor installation, it’s crucial to inquire about the expected lifespan of the platform and other components to ensure long-term durability and reliability. For added peace of mind, don’t forget to check if the lift comes with a warranty.

For instance, the OS200 product from Easy Living Platform Lifts is specifically engineered for outdoor excellence, setting the standard for reliable outdoor installations. Its hot-dip galvanised steel components provide exceptional corrosion resistance and durability, making it a robust choice for outdoor use. With the OS200, you can rest assured that your platform lift will withstand the elements and serve as a reliable accessibility solution for years to come.


5. What assistance is provided after the lift is installed?

Buying and installing a platform lift is just the beginning of your journey. Learn about the platform lift company’s after-sales service, particularly what support they offer if the lift experiences any issues. Ensure that they provide a 24/7 emergency number to reach out in case of breakdowns or emergencies, ensuring continuous and reliable service.

Easy Living Platform Lifts goes above and beyond to provide exceptional after-sales support, ensuring a seamless journey with your platform lift. Our 24/7 call centre assistance is readily available, offering prompt help in case of emergencies all year round, covering every region in Australia. With a national network of technicians, we guarantee fast response times for any unexpected issues.

Our commitment to excellence continues through our factory-trained installation and service technicians, who are equipped with the latest tools and expertise from our Easy Living Training Academy. Rest assured, with Easy Living Platform Lifts, you’ll receive reliable and comprehensive support throughout the life of your platform lift, ensuring it operates smoothly and provides effortless accessibility for all users.


Choosing the right platform lift company is crucial to ensure a safe, reliable, and hassle-free experience. By asking these essential questions, you can confidently select a platform lift model that complies with Australian Standards, suits your needs, and is supported by a team of professionals ready to assist you at every step. Easy Living Platform Lifts stands out as a trusted and reputable company, offering safe, excellent quality, and reliable platform lifts. Contact us today to learn more about installing a platform lift in your home or business, and take a step towards creating a more inclusive environment for all.



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